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I have a promotionnal code, how do I use it ?

It's simple. Before you complete your order, there will be the " Shopping cart summary". On this page, you can put your code. 

 

Who do I contact for questions or concerns?

If you do not find an answer on this page, please contact us onto: contact@etrical.com. We will be happy to help you out with any concerns you have.

 What is the cost of shipping & handling ?

It depends on the contry where you live in. If you live in France, shipping will be only 8€ whatever the items you order. For other European countries, shipping will be 13€ whatever the product you purchase.

The delivery time to ship goods to any european country will be 5 to 7 days. For France, it will be 2 to 3 days.

 
If you live outside the European Union, please send us a request onto:

contact@etrical.com;

We will be glad to give you a quote. We do not mind to ship anywhere in the world.

 Customs Charges/Duty Fees outside the European Union:

We insist on the fact that, depending of the country you live in, your purchase may be charged with duty fees. In the event of a package refused by a customer who does not comply with tax laws of his country will not be eligible for a refund.

 How long does it take to get my order ?

For customers based in France, the shipment will arrive in 2-3 business days. For other European countries, it will arrive 7-8 business days after you placed your order. If your order takes longer, please let us know onto “ contact@etrical.com”. We are able to track shipments all across Europe.

I run an equine center located in a member state of European Union? 

I do not pay VAT. Email us your VAT number with your order onto contact@etrical.com and we will not charge VAT.

What payment methods can I use?

There are threes ways you can pay on ETRICAL website. You can pay using your credit card and/or Visa, Mastercard, American Express. Or you can transfer money to our bank account. Last option, you can send us a cheque. For thoses alternatives, you will find our bank details and postal adress when placing your order.

What kind of refund policy do you have ?

If you are not satisfied with your products, you may have a refund. To do so, send us back the goods within a period of 14 days after you received your order. Cost of transportation will be borne by the customer. Here is the adress you have to ship it :

ETRICAL SARL
BP122
45240 LA FERTE SAINT AUBIN
FRANCE


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