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Terms and conditions

These terms and condition govern the sale of products by ETRICAL to you.

All the following conditions are to be entirely read and understood before placing your order. By placing an order on www.etrical.com, you express your will to be bound by these rules.


1.OUR CONTRACT

By placing an order with ETRICAL SARL, the customer agrees on products, prices, quantities that are described on the website. After placing your order to buy a product from ETRICAL, we will send you an e-mail confirming receipt of your order, with all the details of the order. By purchasing on our website, you agree to receive sales invoices electronically.


2. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable VAT.

For every product we sell on the ETRICAL website, we strive to give full information on the availability. Beyond what is said on the product page, we cannot be more specific. When processing your order, we will let you know by e-mail as fast as we can if the product you ordered turns out to be unavailable. In the event the product ordered is unavailable, you will not be charged for this order and you will be reimbursed if we already charged you.

By placing your order on ETRICAL website, you agree that we do not guarantee any delivery times. The delivery estimates are just that and should not be relied upon such.

When processing your order, if we notice that a product has been mispriced, this is what ETRICAL offers. If the correct price is higher than the price on the website, we will not take payment, we will let you know the correct price of the product and we will ask you if you want to buy it at the correct price or cancel your order. If the correct price is lower than the price on the website, we will charge you the correct price automatically and ship the goods.


3.RIGHT OF CANCELLATION UP TO 14 DAYS

 

Unless exceptions described below, you are allowed to cancel your order without giving any reason within 14days from the day on which you or a third party indicated by you receives the goods purchased. To do so, you have to inform us by contacting us onto: contact@etrical.com of your will to cancel your order. We will send you an acknowledgement of receipt by email. After receiving our acknowledgement of receipt by email, you will be entitled to return the goods. To return the goods, you must send them to this address:

SARL ETRICAL

2 TER rue du cosson

45240 LA FERTE SAINT AUBIN

If you need more information on the conditions of return, please, contact our Customer Service: contact@etrical.com

EFFECTS OF CANCELLATION

Once you have returned the goods, you will be reimbursed no later than 14 days from the day on which the goods have been received by ETRICAL. We will refund all payments done for this order, including the delivery charges for the least expensive type of delivery offered by us. Customer is held to send back the goods by following the instructions described in paragraph 3 “Rights of cancellation”, within a period of 14 days after he or she has received the products. The cost of returning the order is borne by the customer. In case we have shipped the wrong product, we will refund the direct cost of returning those products.

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

the goods returned and damaged ;

the supply of personalized goods;

 

4. CUSTOMS

We insist on the fact that, if you live outside the European Union, your purchase may be charged with duty fees. In case a package is refused by a customer who does not comply with tax laws of his country, his order will not be eligible for a refund. Additionally, please note that when ordering from ETRICAL, you are the importer of products and are held to comply with rules and regulations of the country or state in which you receive the goods. As privacy matters to us, we want you to be aware that cross-border deliveries may be opened and inspected by customs authorities.

 

5. OUR LIABILITY

ETRICAL cannot be held liable for any damages or injury, actual or alleged claims, demands, liabilities, losses, whether brought on by purchaser or another entity, court of law or administrative action, which may arise from any acts, omissions, negligence or misconduct in the course of use of the products. ETRICAL cannot be held liable for any failure or delay to comply with our rules described in these conditions if the failure or delay arises from a cause which is beyond our reasonable control.

 

6. AMENDMENTS TO THE CONDITIONS OF SALE

ETRICAL is entitled to make changes on its website, such as policies, terms and conditions, which includes Condition of sale at any time. Customer will be bound by terms and condition at the time he or she purchases products on ETRICAL website. In case one of the rules described above is deemed invalid, void or unenforceable, this will not affect the validity and enforceability of any remaining condition.   

 

7. WAIVER

In case, the customer does not comply with the terms and conditions and ETRICAL does not take legal action, ETRICAL will still be entitled to use its rights and remedies in other situation where the customer breaches any other rules described above.

 

8. MINORS AND PERSONNAL DETAILS

Children or people under 18 have to purchase on ETRICAL website with the help of a parent or guardian.

The customer agrees that all the rules described in this contract are governed by french law. The customer personal details will be ruled under French law “Informatique et Libertés, 6th January 1978”. The customer is entitled to access, modify or supress informations about him or her. To do so, he or she has to email ETRICAL onto: contact@etrical.com

 

9. APPLICABLE LAW

These rules are governed by the laws of France and of the European Union. Any claim arising from this contract will be taken before the jurisdictions of Orléans 45000, FRANCE.

 

10. OUR CONTACT DETAILS

ETRICAL is the trading name of SARL ETRICAL .

SARL ETRICAL (Capital de 8000 €)

Headquarters : 2 ter rue du COSSON

45240 LA FERTE SAINT AUBIN

FRANCE

CEO YVES RAINFRAY

SIREN n°: 453 557 001

SIRET n° : 453 557 001 00022

VAT n° : FR234 535 557 001

CNIL declaration n°: 1758714 v 0


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